3nul.com | Effective Date: 16 August 2026

Return & Refund Policy

 

1. Introduction

 

This Return and Refund Policy applies to all physical merchandise purchased through the 3nul.com online store ("the Store"), operated by Teknik AI (Pty) Ltd. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please read this policy carefully to understand your options.

 

For all return and refund enquiries, please contact us at orders@teknik.co.za.

 

2. Eligibility for Returns

 

2.1 To be eligible for a return, your item must meet all of the following conditions:

 

• The item must be returned within 30 days of the confirmed delivery date.
• The item must be unused, unworn and in the same condition in which it was received.
• The item must be in its original packaging with all tags still attached.
• Proof of purchase (order confirmation email or receipt) must be provided.

 

2.2 The following items are not eligible for return or refund:

 

• Personalised or customised items (e.g. items printed with a name or number)
• Items that have been worn, washed or altered
• Items returned without original packaging or with tags removed
• Digital products, downloads or gift cards
• Sale or clearance items marked as final sale
• Items returned more than 30 days after the confirmed delivery date

 

3. How to Initiate a Return

 

3.1 To initiate a return, please contact us at orders@teknik.co.za within 30 days of receiving your order. Your email should include:

 

• Your full name and order number
• The item(s) you wish to return
• The reason for the return
• Clear photographs of the item (required for damaged or incorrect items)

 

3.2 Once your return request has been approved, we will provide you with a Return Merchandise Authorisation (RMA) number and return instructions. Items returned without an RMA number will not be accepted.

 

3.3 You are responsible for the cost of return shipping unless the return is due to a fault on our part (e.g. incorrect or damaged item). We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit during the return process.

 

4. Refunds

 

4.1 Once we receive and inspect your returned item, we will notify you by email of the outcome of your refund request within 5 business days.

 

4.2 If your return is approved, your refund will be processed to your original payment method within 7 to 10 business days, depending on your bank or payment provider.

 

4.3 Refunds will be for the value of the item only. Original shipping charges are non-refundable unless the return is due to an error on our part.

 

4.4 If your return is rejected because the item does not meet the eligibility criteria set out in Section 2, we will return the item to you at your cost and notify you by email.

 

5. Exchanges

 

5.1 We offer exchanges for items of the same value where the wrong size or colour was ordered, subject to stock availability.

 

5.2 To request an exchange, please contact us at orders@teknik.co.za within 30 days of delivery, following the same process as a return request outlined in Section 3.

 

5.3 If the requested replacement item is out of stock, we will offer you a full refund or store credit.

 

6. Damaged or Incorrect Items

 

6.1 If you receive an item that is damaged, defective or incorrect, please contact us at orders@teknik.co.za within 48 hours of delivery, attaching clear photographs of the item and its packaging.

 

6.2 We will arrange a replacement or issue a full refund at no additional cost to you, including the cost of return shipping.

 

6.3 Claims for damaged or incorrect items submitted more than 48 hours after confirmed delivery may not be accepted.

 

7. Store Credit

 

7.1 In certain circumstances, we may offer store credit in lieu of a cash refund. Store credit will be issued via a unique voucher code and will be valid for 12 months from the date of issue.

 

7.2 Store credit is non-transferable and cannot be exchanged for cash.

 

8. Late or Missing Refunds

 

8.1 If you have not received your refund within the stated timeframe, please first check your bank account and contact your bank or payment provider, as processing times may vary.

 

8.2 If you have done this and still have not received your refund, please contact us at orders@teknik.co.za and we will investigate on your behalf.

 

9. Consumer Protection Act Compliance

 

9.1 This Return and Refund Policy is in addition to, and does not limit, your rights under the Consumer Protection Act 68 of 2008 ("CPA") of the Republic of South Africa.

 

9.2 Under the CPA, you have the right to return goods and receive a full refund if the goods are defective, not suitable for the purpose for which they were intended, or do not conform to the description provided at the time of purchase.

 

9.3 If you believe your consumer rights under the CPA have been violated, you may contact the National Consumer Commission at www.thencc.org.za.

 

10. Changes to This Policy

 

10.1 Teknik AI (Pty) Ltd reserves the right to amend this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

 

10.2 Your continued use of the 3nul.com Store following any changes constitutes your acceptance of the revised policy.

 

11. Contact Us

 

For all return and refund enquiries, please contact us:

 

Teknik AI (Pty) Ltd

Email: orders@teknik.co.za

Website: www.3nul.com

 

Our customer service team is available Monday to Friday, 08:00 – 17:00 SAST, excluding South African public holidays.

 

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